Manager

Better Benefits: Build a better experience work & lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Paid time off – vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, family friendly, team environment
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform

*Eligibility based off of time in position and average hours worked

*Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

Restaurant Manager Responsibilities

• Reporting to the Restaurant General Manager, our Restaurant Managers are the champions of better burgers! In this role you will:
• Manage the performance of multiple Shift Leaders (SL) and Employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employees
• Reward and recognize employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
  • Line checks and uniform standards
  • Opening/closing check lists
  • Safe and deposit logs
• Manage FSC operational standards daily
• Manage the guest experience metrics (NPS and OSAT)
• Ensure all food safety standards are followed and in compliance with all local health departments
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Support routine management communication
• Follow COGS management procedures for food ordering and inventory
• Follow and ensures company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor
• Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
• Manage local store marketing programs as assigned

Restaurant Manager Requirements

• 1-2 years of Manager experience in restaurants
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high and low temperatures